Last updated: October 25, 2026

1. Overview

We want you to be happy with your purchase. As our products are digital goods delivered instantly, we handle refunds fairly and in line with Stripe and PayPal requirements. Please read this policy before purchasing.

2. Eligibility for a refund

You may request a refund within 14 days of purchase if:

• The template is materially different from its description or live demo;
• It contains a significant technical defect that we are unable to resolve within a reasonable time;
• You purchased the same item twice by mistake (duplicate order).

3. Cases we cannot refund

• You changed your mind after downloading the files, with no defect present;
• You lack the technical skills to customize the template (we are glad to help via support);
• The item is incompatible with third-party software or hosting whose requirements were listed before purchase;
• The request is made more than 14 days after purchase.

4. How to request a refund

Email [email protected] with your order number and a short description of the issue. Our team may ask for details or screenshots so we can try to resolve the problem first.

5. Processing

Approved refunds are issued to your original payment method (via Stripe or PayPal) within 5 to 10 business days. The time it takes to appear on your statement depends on your bank or card issuer.

6. Chargebacks

If you believe a charge is incorrect, please contact us first. Filing a chargeback without contacting us delays resolution. We keep records of delivery and license activity to assist with disputes.